DCH Auto Group Accolades

DCH Auto Group is proud to have received a number of industry awards that recognize the exceptional sales and service at our new and used car dealerships in New Jersey, New York, Connecticut, and California. DCH is also proud of the many awards and honors presented to us from outside the automobile industry, recognizing our leadership and contributions to business and our community.

Shau-wai Lam - DCH Auto Group

2008 United States Department of Commerce Certificate of Appreciation - This award is ”in Grateful Appreciation of Support and Contributions to the Asian American Business Community.”

2008 Western Monmouth Chamber of Commerce Circle of Excellence Award-Major Business (category) - This award is designed to foster public awareness of the service and leadership that has been demonstrated by the recipients.

2007 Ernst and Young Entrepreneur of the Year - New Jersey State Winner for Retail/Distribution Services. This award honors the most outstanding entrepreneurs for their vision, leadership, achievement, and social responsibility. This prestigious recognition by Ernst & Young is a proud tradition that has expanded to more than 100 cities in 39 countries, with the annual award presented to the world’s most successful and innovative entrepreneur.

2006 Ellis Island Medal of Honor - The National Ethnic Coalition Organization ("NECO") awards individuals that "exemplify the ideal of living a life dedicated to the American way while preserving the values of a particular heritage group".

2005 Dealer of the Year by Ward's Dealer Business Magazine - Ward's Dealer Business Magazine awards the Dealer of the Year Award to Dealers for superior leadership and generosity in the automotive retail industry.

2005 Newsweek Magazine/AIADA Dealer of the Year Award Finalist - 10 in the nation were recognized for outstanding service to the community, customers and the industry as a whole.
Business Leader of the Year Award from the Chamber of Commerce of Old Bridge, Sayreville and South Amboy - In recognition of outstanding generosity and achievement, leadership and excellence in business, 2005.

Distinguished Asian American Award from Asian American Heritage Council - In recognition of outstanding achievement, leadership and excellence in business, 2005.

Governor Office – Citation by Acting Governor Codey - Outstanding achievement, leadership and excellence in business, 2005.

2004 Time Magazine Quality Dealer Award Winner in New Jersey - Time Magazine awards the TMQDA to Dealers for their exceptional performance combined with distinguished community service.

NAMAD Lifetime Achievement Award - Awarded by National Association of Minority Auto Dealers in recognition of significant contributions to the automotive industry, 2004.

GMAC Champion of Life Award - Outstanding generosity and accomplishments to the community, 2004.

Bergen Community College - Award in recognition of achievements in professional life and community service, 2004.

Purdue University School of Science Distinguished Alumnus Award - Awarded to graduates whose outstanding achievement in professional and related fields of endeavor merit particular distinction, 2004.

New Jersey Legislature – Citation by the Senate and General Assembly - Superb civic service and leadership, uncommon degree of dedication and significant contributions to the community, 2004.

State of New Jersey- Citation by U.S. Senator Lautenberg - Exemplary community service and generosity to organizations that provide health, education, cultural and community services, 2004.

NJCACC Chair’s Business Award of the Year - First year of this award; recognizing exceptional performance in business and distinguished community service, 2004.

NY City Hall Lions Club - Awarded for generous contributions to Lionism (To create and foster a spirit of understanding among the people of the world), 2001.

American-Chinese Professionals Association - Award for support of Chinese-American community organizations, 2000.

Hong Kong Dragon Boat Festival in NY - Participation in Festival, 1999-2004.
Chinese American Planning Council Community Appreciation Award - Awarded for support and service, 1998-2005.

Chinatown Health Clinic Foundation - Awarded for support and generosity, 1998-2005.

The Organization of Chinese Americans, New Jersey Chapter - Honoree Outstanding contributions to the community, 2004.

Susan Scarola - DCH Auto Group

2008 Women’s Automotive Association International (WAAI) Professional Achievement Award 2008 Women’s Automotive Association International (WAAI) Professional Achievement Award - The Professional Achievement Award is presented annually to a professional woman in the automotive industry in recognition of her Commitment, Professionalism, and Success. Qualities of recipients include: outstanding accomplishments in career, leader in business and community, and influence and support of other women in the automotive industry.

BMW OF BLOOMFIELD

BMW OF FREEHOLD

DCH ACADEMY HONDA

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates 2008 Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service.

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 1999-2007.

Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. One of the first three dealerships in their zone to become validated, 2003-2007, 2009.

Honda Council of Excellence - Financial Services Award, 2002-2003, 2006, 2007, 2008.

Key to Excellence 100% Club - Accounting Award, 2002-2003.

Honda Masters - Top 10% volume dealers and high customer loyalty, 2000-2001.

President’s Award - Overall performance and customer satisfaction, 1999, 2003, 2005, 2007-2008.

Partners in Excellence - Top sales volume among President’s Award Winners, 1997-1999.

DCH ACURA OF TEMECULA

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 2006-2007.

Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. 2004-2006, 2008.

Acura Precision Team - Highest sales level and customer satisfaction, 2004-2005.

Key to Excellence - Accounting Award, 2001-2003.

Key to Achievement - Account Award, 2001-2003.

Council of Sales Excellence Award - Given to top performers with American Honda Finance Co., 2001.

DCH BRUNSWICK TOYOTA

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates 2008 Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service.

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 2003-2006.

Customer Services Advisory Board - Top 50 parts, service performance and customer satisfaction dealers nationally, 2003, 2005.

President’s Award - Top honors for customer satisfaction and performance, 1995 – 1997, 2001, 2005

Sales Excellence - Outstanding sales operations, 1996, 1999, 2001, 2005.

Service Excellence - Outstanding service operations, 1994-1996, 2001-2003, 2005.

Parts Excellence - Outstanding parts operations, 1994-1997, 2000-2001, 2003, 2005.

Top 30 Parts Wholesale - Outstanding parts wholesale operation, 1999.

Japan All Stars - Top 25 service dealers nationally, 1994.

STAR Business Council - Top parts wholesale, 1999.

Customer Relations Excellence - Outstanding customer relations, 2001-2003, 2005.

Top 5 Growth Dealership in the Nation - For Certified Toyota Body Shop, 2001.

Body Shop Excellence - Outstanding Body Shop operations, 2003.

DCH CHRYSLER JEEP DODGE OF TEMECULA

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 2006.

Five Star Certification - Providing the best in customer service and satisfaction, 2004, 2006.

Star Performers XIV - Outstanding performance in DaimlerChrysler Service Contracts Program, 2004.

Silver Sellabraton Award - DaimlerChrysler Service Contract achievement, 2004.

DCH FREEHOLD NISSAN

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates 2008 Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service.

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 2003-2007.

Global Nissan Sales and Service Way Award - First year of this award; recognizing dealerships that demonstrate outstanding customer satisfaction and who serve as role models for Nissan Dealerships worldwide. Only 5 dealers in the U.S. received this award, 2003.

Automotive News Top 10 Innovative Dealers - Award given to the most innovative dealers, 2008.

Owner First Award of Excellence - Excellence in Sales and Service Operations, 2002-2003, 2006-2008.

Circle of Excellence - Top 100 Nissan Dealers Nationwide, must win Owners First Award of Excellence to become eligible for this award, only 35 dealers won this award nationally in 2008, 2002-2003, 2006, 2007, 2008.

President’s Award - Top 80 dealers nationally for volume, customer satisfaction and overall operations, 1993-1997.

Top Sales Leader - Top 50 sales volume leaders nationally, 1992-2003.

DCH FREEHOLD TOYOTA

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates 2008 Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service.

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 2004-2007.

Board of Governors (called “Leadership Board for 1995 and 1996”) - Top 60 volume dealerships nationally with outstanding CSI, 1991-1998.

President’s Award - Top honors for customer satisfaction and performance, 1993-2006.

Sales Excellence - Outstanding sales operations, 1994-2006.

Service Excellence - Outstanding service operations, 1991-2007.

Customer Relations Excellence - Top honors for customer satisfaction, 2003-2007.

Parts Excellence - Outstanding parts operations, 1990-2007.

Customer Services Advisory Board - Top 50 parts, service performance and customer satisfaction dealers nationally, 1997-2000, 2002-2005.

DCH GARDENA HONDA

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 2003-2007.

Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty, 2004-2007.

Council of Excellence - Excellence in partnership with Honda Financial Service 2008.

President’s Award - Overall performance and customer satisfaction, 1996-1997, 2000.

Partners in Excellence - Top volume among President’s Award Winners, 1996-1997, 2000.

Honda Masters - Top 10% volume dealers and high customer loyalty, 2001.

Key to Excellence 100% club - Accounting Award; 1997-2003.

DCH HEART ACURA

DCH HONDA OF OXNARD

DCH HONDA OF TEMECULA

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 2005-2007.

Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. 2004-2006, 2008.

Sell for the Gold Award - Sales Manager challenge award, 2004.

President’s Award - Overall performance and customer satisfaction, 2000, 2002.

Key to Excellence - Accounting Award, 2001-2003.

Key to Achievement - Accounting Award, 2001-2003.

Honda Council of Excellence Award - Financial Services Award, 2001, 2003, 2005, 2008.

DCH KAY HONDA

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates 2008 Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service.

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 2000-2007.

Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. One of the first three dealerships in their zone to become validated, 2003-2007, 2008.

Honda Council of Excellence - Financial Services Award, 2003, 2006.

Key to Excellence 100% Club - Accounting Award, 2002-2003.

Partners in Excellence - Top sales volume among President’s Award Winners, 1997-2000.

Honda Masters - Top 10% volume dealers and high customer loyalty, 2000-2001.

President’s Award - Overall performance and customer satisfaction. This is the twelfth consecutive year this dealership has earned this award, 1997-2008.

DCH LEXUS OF OXNARD

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates 2008 Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service.

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 1998-2007.

Elite of Lexus Total Dealership Award - Highest award for total dealership operations, 1999, 2002-2003, 2005.

Lexus Customer Relations Elite Award - Top honors for customer satisfaction, 2005-2008.

Lexus Sales Elite Award - Outstanding sales operations, 2005-2007

Lexus Comptrollers Excellence Award - Outstanding accounting operations, 2005-2007

Lexus Service Elite Award - Outstanding service operations, 2005-2007

Lexus Parts Elite Award - Outstanding parts operations, 2005-2007

Elite of Lexus Departmental Awards - Highest award for Service, Parts and Business Office, 2000-2001, 2005-2007.

Customer Satisfaction Challenge - Met Western Area customer satisfaction challenge, 1999-2000, 2005-2007.

DCH MILLBURN AUDI

DCH MONTCLAIR ACURA

DCH PARAMUS HONDA

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates 2008 Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service.

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 2002 - 2007.

DealerRater.com Honda Dealer of the Year Award - 2009 - Outstanding Customer Satisfaction as expressed through customers’ online reviews, posted on DealerRater.com, of their dealership experience.

Excell Validation - Improvement process designed to recognize dealerships that have acknowledged the importance of customer satisfaction and loyalty. One of the first three dealerships in their zone to become validated, 2003-2007, 2009.

Honda Council of Excellence - Financial Services Award, 2002-2004, 2006-2008.

American Retail Sales Volume Record - Outstanding sales volume, 2006.

Key to Excellence 100% Club - Accounting Award, 2002, 2003.

Honda Masters - Top 10% volume dealers and high customer loyalty, 2000-2001.

President’s Award - Overall performance and customer satisfaction, 2001, 2003, 2005-2007.

DCH TOYOTA CITY

DCH TOYOTA OF OXNARD

DCH TOYOTA OF SIMI VALLEY

DCH TOYOTA OF TORRANCE

DCH TUSTIN ACURA

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates 2008 Dealer of Excellence for providing “An Outstanding Customer Experience.” - Highest honor in customer satisfaction for Sales and Service.

J.D. Power and Associates Dealer of Excellence Award - J.D. Power and Associates Dealer of Excellence Award for providing “An Outstanding Sales Experience.” - Highest honor in customer satisfaction, 2003- 2007.

Sales Ranking - Ranked #2 in the zone and #10 in the nation in sales volume, 2006-2007

Excell Validation - Factory certification of dealership operations that has implemented improvement processes for customer satisfaction and loyalty, 2005-2007, 2009.

Council of Sales Excellence - Sales award, 2002-2007.

Council of Excellence (F&I) - 8 out of 269 dealers were honored for Excellence in F&I Performance, 2007

Acura Masters - Top honors in sales performance and customer loyalty, 2000- 2001.

Acura Precision Team - Highest sales level and customer satisfaction, 6 time winner, 2001, 2004-2008.

Wholesale Parts Express Star - #1 winner in the zone for the parts wholesale competition; 2003-2005.

Zone Sales Competition - Highest % of sales objectives reached within a 2-month period for sales managers; only 10 dealers in zone receive this award, 2004-2007.

National Sales Competition - Highest % of sales for 3-month period; only 40 dealers in the nation receive this award, 2003-2005, 2007

Key to Achievement Award - Accounting award for accuracy, timeliness, and compliance, 2004-2007