DCH Auto Group has been and will continue to be in regular contact with Toyota regarding this situation. DCH Auto Group is committed to total customer satisfaction and will continue to keep our customers apprised as information is received.
Toyota Evaluates Unintended Acceleration Complaints in Remedied Vehicles
TORRANCE, Calif., March 4, 2010 – Toyota Motor Sales (TMS), U.S.A., Inc., has received verifiable information from the National Highway Traffic Safety Administration (NHTSA) about some vehicles whose owners have reported unintended acceleration after receiving the accelerator pedal recall remedies. As soon as Toyota received the vehicle owner information from NHTSA, it moved quickly to evaluate the vehicles and interview the owners.
Although most of these reports have yet to be verified, Toyota has been and remains committed to investigating all reported incidents of sudden acceleration in its vehicles quickly. Toyota wants to hear directly from its customers about any problems they are experiencing with their vehicles.
The results of the evaluations have been submitted to NHTSA for review. Though these reports involve a tiny fraction of the more than one million vehicles dealers have repaired to date, Toyota takes them extremely seriously.
As NHTSA is now reviewing the results of our evaluations, it is inappropriate for Toyota to provide specific information about the company’s conclusions. However, the evaluations have found no evidence of a failure of the vehicle electronic throttle control system, the recent recall remedies or the brake override system.
It is important to note that many complaints submitted to NHTSA either are unverifiable or lack the vehicle owner information required to facilitate follow-up. Nonetheless, Toyota is quickly investigating verifiable complaints of unintended acceleration and doing everything it can to ensure that our customers are confident in their vehicles and the remedies.
About the Brake Override System
The brake override system is designed to stop the vehicle when the brake pedal is firmly pressed in cases in which acceleration is caused by mechanical interference with the accelerator pedal.
However, if the brake pedal is released, while there is still mechanical interference with the pedal, the vehicle may again accelerate. Therefore, once the vehicle brought to a safe stop, the transmission gear selector should be put into neutral or park position before turning off the engine. In this case, drivers are asked to contact their nearest Toyota dealer.
For practical reasons, the brake override system does not engage if the brake pedal is pressed before the accelerator pedal. For example, this allows for vehicles starting on a steep hill to safely accelerate without rolling backwards. Also, while the brake override system is engaged, if the brake pedal is released or if the accelerator pedal moves more than a certain amount, the brake override system will disengage in order to give precedence to the driver intention.
The brake override system does not engage when the vehicle moves at speeds less than approximately five miles per hour, at which point the vehicle can be stopped safely.
Detailed information and answers to questions are available to customers at
www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331.
Check to See If Your Toyota Vehicle is Part of a Safety Recall
Please click here to enter your VIN (Vehicle Identification Number) to see if your vehicle is included in any Safety Recall or Service Campaign.
Click here for a complete list of vehicles being recalled.
If you have additional questions or concerns that have not been addressed here, please contact the Toyota Customer Experience Center at 1-800-331-4331. The Toyota Customer Experience Center hours are: Mon.–Fri. 5:00 am-6:00 pm PST, Sat. 7:00 am-4:00 pm PST.
Please click here to read the latest releases from Toyota's Newsroom.
In The News
Toyota Motor Corporation President Akio Toyoda outlines concrete steps the company is taking to address automotive safety in a Wall Street Journal op-ed. Click here to read it.
Click here to read CNNMoney.com: "Buyer Interest in Prius Grows. Say What?"
Click here to read CNNMoney.com: "Relatively Few Complain About Toyota"
Additional information and related announcements and messages from Toyota
March 12, 2010
Click here for "Toyota Prius Vehicle Throttle and Brake Systems: Myth Vs. Fact."
March 2, 2010
Click here to read: "Former U.S. Secretary of Transportation Rodney Slater to Lead Independent North American Quality Advisory Panel for Toyota."
Video Link
: Click here to see Kristen Tabar, general manager of the Electronics Systems 2 Department at the Toyota Technical Center, talks about how Toyota tests their vehicles and electronics.
February 26, 2010
Click here to read: "Toyota Extends Additional Services to all U.S. Toyota and Lexus Customers Affected by Recent Recalls."
February 24, 2010
Click here to read: Toyota's "Clarification of Testimony Regarding Effectiveness of Recalls."
February 22, 2010
Click here to read: "Toyota Extends Brake Override System to Provide an Additional Measure of Customer Confidence."
February 21, 2010
Click here to read Toyota's statement regarding documents shared with Congressional Committees.
February 17, 2010
Click here to read Toyota's statement on approach to quality control matters.
February 12, 2010
Click here to read Toyota's announcement of a voluntary recall of 8,000 2010 Tacoma 4WD trucks to inspect the front drive shaft.
Click here to read Toyota's report on the company's electronic throttle control system.
Video Link:
Click here to see the Digg Dialogg Interview with Toyota Motor Sales President Jim Lentz
February 8, 2010
Click here to read Toyota's announcement of a voluntary recall on 2010 model-year Prius and 2010 Lexus HS 250h vehicles to update ABS software.
Click here to read FAQs about the 2010 Prius/2010 Lexus HS 250h/Camry voluntary recalls.
February 5, 2010
Video Link:
Click here to see Jim Lentz, Toyota President and Chief Operating Officer, discussing recall actions.
Video Link:
Click here to see Toyota explain the solution to fix sticking accelerator pedal.
February 3, 2010
Click here for Toyota's Statement on Comments by Transportation Secretary LaHood.
February 2, 2010
Click here to read a letter from Jim Lentz, President and Chief Operating officer of Toyota Motor Sales, U.S.A., Inc.
February 1, 2010
Click here
to read Toyota's announcement of a comprehensive plan to fix accelerator pedals on recalled vehicles and ensure customer safety.
Video Link:
Click here for an important message from Jim Lentz, President and Chief Operating Officer, Toyota Motor Sales, U.S.A., Inc.
Image Link:
Toyota Pedal Assembly
January 30, 2010
Is your vehicle affected? Please click here to find out. (Jan. 30, 2010)
January 28, 2010
Please click here
to read Toyota's statment on supplier CTS
January 26, 2010
Please click here
to read Toyota’s temporary suspension of sales announcement
January 21, 2010
Please click here
for Frequently Asked Questions regarding the Sticking Accelerator Pedal recall
Please click here
to read Toyota’s voluntary safety recall announcement